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For more than fifty years, PSI has led the industry in providing assessment and evaluation programs for businesses, state governments and professional associations. PSI develops a range of assessments for pre-employment selection, evaluation, placement, and licensure and certification to provide workforce assessment solutions that enable our clients to match important individual capabilities with job demands.
Our reputation is built on unprecedented research demonstrating that tests predict professional readiness and performance. Whether you use our published products or custom solutions, you are in good company. One-third of the Fortune 100 and dozens of state agencies have found value using our assessment solutions.
PSI initially created our online store to make it easy for candidates to obtain the books and reference materials listed in the Candidate Information Bulletins. As our store has grown PSI has added additional exam preparation materials offered by leaders in education and training for each sector.
PSI only sells new books at the same retail price as that available from the publisher.
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Products from this store are shipped in a variety of ways from different locations. Some orders are shipped the same day if orders are placed by 3:00 p.m. Central Time, Monday through Friday.
DUE TO PROLONGED SEVERE WEATHER ACROSS THE U.S., FEDEX IS EXPERIENCING DELAYS INCLUDING PICKUPS AND DELIVERIES IN CERTAIN CITIES. PICK UPS AND DELAYS HAVE BEEN COMPLETELY SUSPENDED IN SOME CITIES. PLEASE USE THE FOLLOWING LINK TO FIND OUT IF YOUR CITY HAS BEEN IMPACTED: https://www.fedex.com/content/dam/fedex/us-united-states/Service-Alerts/images/2021/q3/FedEx_Service_Update_2021-02-18_PM_Winter_Storms_vf.xlsx.
For books shipped through partner publishers, orders can take as many as five business days before they ship. Examples include: A.D. Banker, Cengage, Hondros College, Industrial Press, National Learning Center, Performance Programs, PrelicenseTraining.com, TesTeachers, and Ware-Pak. Only STANDARD SHIPPING is available for those suppliers.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Local Pick-Up (Las Vegas Only)
PSI does offer a pick up service at at Las Vegas office for the following books only:
- Nevada Contractor
This option will be available for selection at check out. You will need to pay first and then pick up your order at our office.
The PSI Online Store
3210 East Tropicana
Las Vegas, Nevada 89121
You may return most new, unopened items sold and fulfilled by The PSI Online Store within 30 days of delivery for a full refund. Please note that there will be a 20% restocking fee. If you need to return an item, please contact us at email@example.com or call (866) 589-3088.
Note that all PDF sales are final.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The following suppliers ship directly: Passbooks, A.D.Banker, Cengage, Hondros College, Industrial Press, National Learning Center (NLC), Performance Programs, Ware-Pak, PreLicensetraining.com (PLT) and TesTeachers:
Only STANDARD SHIPPING is available for books shipped directly from from these suppliers. Please contact the supplier directly for return information, they may accept returns of new, unopened items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return your item to:
The PSI Online Store
18000 West 105th Street
Olathe, KS 66061
Just provide a copy of the packing slip when returning.
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If you are already set up as a tax exempt customer in our system, please sign in and place your order normally. You should see that taxes are not applied to your order. If you are not set up as tax exempt in our system or if you continue to see taxes applied to your orders, please contact us at firstname.lastname@example.org. We hope to respond right away, but will get back to you within two business days.
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How do I enable cookies so I can add items to my shopping cart?
Here is how to turn on cookies in the most common browsers:
Microsoft Internet Explorer & Edge
Apple Safari (Mac)
How can I view the status of my order?
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
What are your shipping costs?
Shipping costs will be displayed on the Invoice you see before confirming your order.
What book do I need to pass my examination?
The Candidate Information Bulletin lists the reference materials and study materials that should be helpful to prepare for your examination. However, we cannot recommend any one book over another.
Will all of the questions of my examination be covered in the book(s) I order?
The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the examination. Some examinations are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices.
If all of the questions on the examination are not covered in the book(s) I ordered, what additional materials do I need?
The Candidate Information Bulletin sets forth the material and information upon which the examination questions are based. You have to decide how much of this material and information you wish to review and study.
If I do not pass the examination using a book I ordered, can I get a refund?
Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. We do not provide refunds for books based on a customer’s performance on an examination.
Are practice examinations included with the books?
Currently, the only books we sell that come with a practice examination are the Business and Project Management for Contractors - Maryland Home Improvement Commission Edition and the Home Improvement Salesperson Reference Manual - Maryland Home Improvement Commission Edition
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Products from this store are shipped in a variety of ways from different locations.
Some orders are shipped the same day if orders are placed by 3:00 p.m. Central Time, Monday through Friday. For books shipped through partner publishers, orders can take as many as five business days before they ship. Examples include: A.D. Banker, Cengage, Hondros College, Industrial Press, National Learning Center, Performance Programs, PrelicenseTraining.com, TesTeachers, and Ware-Pak. Only STANDARD SHIPPING is available for those suppliers.
Please contact the supplier directly for return information—they may accept returns of new, unopened items.
See the “Shipping and Returns” tab for additional details.
Orders including a PDF download (currently offered by Passbooks) the following restrictions apply:
- The PDF is the property of the publisher, PSI is not able to override any restrictions
- The PDF can only be downloaded onto two separate devices
- The PDF cannot be printed
The PDF can be downloaded from your PSIOnlineStore account or is accessed via email. Please ensure you have entered your email address accurately to ensure you are able to access the material.