Shipping & Returns
Most items ordered before 3pm Central Standard Time Monday through Friday will be shipped the same day.
Exceptions to this rule are listed below:
The following publishers ship directly from the publisher's warehouse within 48 hours of the placement of your order (Mon-Fri).
- AD Banker
- Hondros College
- Industrial Press Publishing
- Passbook Study Guides
- Prelicense Training
The following items have a processing timeline of 5 days as they are printed on demand.
- Performance Programs Company
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
PSI does offer a pick up service at at Las Vegas office for the following books only:
- Nevada Contractor
This option will be available for selection at check out. You will need to pay first and then pick up your order at our office.
The PSI Online Store, 3210 East Tropicana, Las Vegas, Nevada 89121
You may return most new, unopened items sold and fulfilled by The PSI Online Store within 30 days of delivery for a full refund. Please note that there will be a 20% restocking fee. If you need to return an item, please contact us at firstname.lastname@example.org or call (866) 589-3088. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The following suppliers ship directly: Passbooks, A.D.Banker, PreLicensetraining.com (PLT) and TesTeachers. STANDARD SHIPPING is only available for books shipped directly from from these suppliers. Please contact the supplier directly for return information, they may accept returns of new, unopened items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return your item to: The PSI Online Store, 18000 West 105th Street, Olathe, KS 66061
Just provide a copy of the packing slip when returning.