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PSI Online Store

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FAQ

 

 
  PSI Online Store FAQs
 
  Questions
 
 
  1. How do I enable cookies so I can add items to my shopping cart?
  2. How can I view the status of my order?
  3. What are your shipping costs?
  4. What book do I need to pass my examination?
  5. Will all of the questions of my examination be covered in the book(s) I order?
  6. If all of the questions on the examination are not covered in the book(s) I ordered, what additional materials do I need?
  7. If I do not pass the examination using a book I ordered, can I get a refund?
  8. Are practice examinations included with the books?
 
  Answers
 
 
  1. How do I enable cookies so that I can add items to my shopping cart?

    A: Here is how to turn on cookies in the most common browsers:

    Microsoft Internet Explorer version 4.x (Windows)
    Under the “View” menu, click "Internet Options." Click the "Advanced" tab, and then click "Always Accept Cookies." Click “OK.”

    Microsoft Internet Explorer version 5.x (Windows)
    Under the "Tools" menu, click "Internet Options." Click the "Security" tab, and then click "Custom Level." Click "Enable" under "Allow cookies that are stored on your computer." Click “OK.”

    Microsoft Internet Explorer version 6.x, 7.x, 8.x and 9.x (Windows)
    Under the "Tools" menu, click "Internet Options" Click the "Privacy" tab Click the "Advanced" button Put a check mark in the Box for "Override Automatic Cookie Handling" At the bottom, put another check mark in the "Always accept session cookies." Click “OK.”

    Netscape Navigator version 4.x
    Open the "Edit" menu and select "Preferences." In the "Preferences" window, click on the "Advanced" category. Select "Accept All Cookies." Click "OK."

    Mozilla Firefox 3.x
    Open the "Tools" menu and select "Options." In the "History" section, check "Accept Cookies from sites" and check "Accept third-party cookies".  Click "OK."

    Microsoft Internet Explorer versions 4.x or 5.x (Macintosh)
    Open the "Edit" menu and select "Preferences." In the preferences window, click on "Receiving Files" settings. Under the receiving files settings, click on "Cookies." On the right side of the window, you will see the phrase: "When receiving cookies:" In the pull-down menu, select "Never Ask" or "Ask for each site." If you click "Ask for each site," the next time you receive a cookie from CharityVillage, you will be asked if you want to accept cookies for this site. Click "Accept".

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  2. How can I view the status of my order?

    A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

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  3. What are your shipping costs?

    A: Shipping costs will be displayed on the Invoice you see before confirming your order.

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  4. What book do I need to pass my examination?

    A: The Candidate Information Bulletin lists the reference materials and study materials that should be helpful to prepare for your examination. However, we cannot recommend any one book over another.

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  5. Will all of the questions of my examination be covered in the book(s) I order?

    A: The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the examination. Some examinations are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices.

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  6. If all of the questions on the examination are not covered in the book(s) I ordered, what additional materials do I need?

    A: The Candidate Information Bulletin sets forth the material and information upon which the examination questions are based. You have to decide how much of this material and information you wish to review and study.

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  7. If I do not pass the examination using a book I ordered, can I get a refund?

    A: Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. We do not provide refunds for books based on a customer’s performance on an examination.

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  8. Are practice examinations included with the books?

    A: Currently, the only books we sell that come with a practice examination are the Business and Project Management for Contractors - Maryland Home Improvement Commission Edition and the Home Improvement Salesperson Reference Manual - Maryland Home Improvement Commission Edition

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